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What You Need to Know Before You Start

Using 5777bdt8 means you agree to the terms set out here — including eligibility by region and the laws that apply where you access the platform.

Jurisdiction-dependent accessbKash, Nagad, Rocket account rulesAccount eligibility conditionsRegional law appliesUser rights protected
5777bdt8 What You Need to Know Before You Start
CONTACT US DIRECTLY

Reach Us About Legal or Account Queries

If you have a question about eligibility, account standing, or how our terms apply in your region, contact us before taking any account action. Our support team handles legal and account queries through the channels below — response times vary, but we do read every message and follow up on account-specific concerns.

Live Chat Open the chat widget from your account screen. Raise legal or eligibility questions directly — we will escalate account-status queries to the right team.
Email Support Send a detailed message with your account reference and the specific legal or eligibility concern. Email is the right path for formal account disputes.
Account Help Page Log in and navigate to the Help section in your account menu. Account-level legal requests, including data access and closure, start there.
HOW WE HANDLE DATA

Account Security and Your Data Rights

We handle your account data with care — including wallet details from bKash, Nagad, and Rocket transactions, login history, and any identity documents submitted during verification. Here is what we commit to on the data side of your account relationship with us.

Data Retention

We hold your account data only as long as required for legal and operational purposes. Closed accounts are retained for the minimum period local regulations require.

Cookie and Tracking Policy

We use session cookies to keep your login active across browser tabs and to remember your wallet preference — bKash, Nagad, or Rocket — between sessions.

Account Security

Login is protected by OTP verification sent to your registered mobile number. Any change to your account details — including linked wallet — requires re-verification.

Requesting Changes

You can request data access, correction, or account deletion via email support. Include your account ID and the specific change you are requesting for the fastest resolution.

Common Questions About Our Legal Terms

These are the questions we hear most often around eligibility, account rights, and how our terms work in Bangladesh. If your question is not here, contact support before acting on your account.

Access depends on your local jurisdiction. We cannot confirm legality in your specific area — you must check your local law before opening or funding an account.

We may restrict or close accounts in regions that become ineligible. Any wallet balance linked to bKash, Nagad, or Rocket will be handled per our account closure terms.

Send a request via email support with your account ID. We process data-access requests in line with our retention policy and respond through the same email channel.

Yes. Submit a closure request through the Help section after logging in, or email us directly. Deletion follows the minimum retention period required under applicable regulations.

You are. Our terms clearly place responsibility on the account holder to confirm that their local law permits access before registering or making any bKash, Nagad, or Rocket deposit.

Contact us via email with your account reference and a clear description of the dispute. Formal legal or account disputes are reviewed by our compliance team, not general support.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.